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Click here to start using the NEW SendOutCards website. This will soon become the default site.

FAQ

  • What is the Custom Branding Package?

    The Custom Branding Package is one of the newest offerings from SendOutCards. When purchased, you will have the ability to personalize the back panel of a greeting card, three-panel card and big card. A handwriting font and four signatures are also included. This package is a one-time fee of $ 149, with an annual renewal fee of $ 49.
    Updated 5/26/2015

  • Do I have the same editing functionality for back panels as I do the rest of the card?

    No. Currently templates and elements are not available to use when creating a custom back panel, however, you may drag on images and change the font, size and color of text.
    Updated 5/26/2015

  • Where do I buy the Custom Branding Package?

    Once logged into your SendOutCards account, scroll over the “Main Menu” tab at the top of the home page and choose “Purchase Products”. The Custom Branding Package is item number 11442. New users will may add this upon signup, or later on from “Purchase Products”.
    Updated 5/26/2015

  • May I edit a back panel using the Mobile Card Editor or the iOS app?

    No. Currently the Custom Brand Manager where you edit the back panel can only be accessed from a desktop computer.
    Updated 5/26/2015

  • Can I create a horizontal back panel?

    No. At this time all card back panels are vertical, including custom back panels. Required barcode and company codes remain on every card in the bottom-right corner.
    Updated 5/26/2015

  • Where can I access and edit my custom card backs?

    After your purchase has been confirmed, scroll over the “Main Menu” tab at the top of the home page and choose “Custom Brand Manager”. You may also edit the card back from the cart during the card editing process, or when creating campaigns.
    Updated 5/26/2015

  • Can a customer purchase the Custom Branding Package?

    Yes, any SendOutCards Customer or Distributor may purchase the Custom Branding Package.
    Updated 5/26/2015

  • Will there be bonuses paid if one of my customers or distributors purchase the Custom Branding Package?

    Yes, a $40 bonus is paid to the sponsor, $15 to the coded Manager, $20 to the coded Senior Manager, $15 to the coded Executive and $10 to the coded Senior Executive.
    Updated 5/26/2015

  • Am I charged additional points for a custom back panel?

    No. When you add a custom back panel to your card you will not be charged an extra point.
    Updated 5/26/2015

  • How many custom card backs are included in the package?

    You may save ten custom backs in your SendOutCards account at one time. However, you have the ability to create unlimited custom card backs for campaigns.
    Updated 5/26/2015

  • What back panel is active after I purchase the Custom Branding Package?

    If a custom back panel is not chosen, the standard SendOutCards back panel (with addresses in the upper-left corner and an envelope in the middle of the card) will be automatically selected.
    Updated 5/26/2015

  • What if I change the back panel of a card for an existing campaign?

    The custom back panel will be changed to the new back panel, and so will all future unfulfilled cards.
    Updated 5/26/2015

  • Can I share a custom back panel card?

    No. The custom back panel will only be available in the account of the person that created it. Even if someone else has paid to access the Custom Brand Manager, customized card backs cannot be shared at this time.
    Updated 5/26/2015

  • What is Sendcere?

    Sendcere is a brand new social sharing platform featuring cards created by SendOutCards users. Browse through thousands of cards.... get inspired, build friendships and strengthen your business. By reaching out to others we are creating a revolution of kindness. The application has become an open beta to the public on July 28, 2014.
    Updated 1/22/2015

  • If a card posted in Sendcere is shared on social media (Facebook, Pinterest, Google+, etc.), and someone clicks on the link posted in social media and sends the card, whose customer will they become?

    If they are not already a SendOutCards customer, the person who shares the card to social media gets the customer, regardless of who originally created or Collected the card on Sendcere. If you share the card on Facebook and your friend clicks on it, your friend will be directed to the Sendcere website, directly to the card location showing the card you shared on Facebook.
    Updated 1/23/2015

  • Do Splash Pak Code bonus points expire?

    Yes, bonus points expire 90 days after activation, unless a subscription is added. If a subscription is added, the points that were going to expire after the 90 days will be extended to expire 1 year after the subscription was added.
    Updated 1/20/2015

  • How can I get my points free?

    If you have $93 in Customer Subscription Volume (CSV) we will give you 100 bonus points free! The CSV is the volume generated only by your customers subscription amounts; your own subscription does not count, nor do the customers non-subscription orders. The free bonus points given are non-commissionable, and would be in addition to any subscription you are already on (if applicable). This is calculated on a monthly basis, with the bonus points being added at the beginning of the following month. $93, get 100 free!
    Updated 3/7/2013

  • How do you rank advance to Manager?

    To rank advance, meet the Customer Requirement—do this within 7 days and receive a $50 Fast Start Bonus—sponsor 3 MDs who each meet the Customer Requirement, and obtain the Q (93 PCV). The month you advance to Manager you will automatically qualify for the Monthly Manager Bonus Pool.
    Updated 1/20/2015

  • Sendcere Glossary of Terms

    Log In: use your SOC username/ID number and password
    Collection: a selection/group of cards set up by the member
    Collect: to add a card to a collection
    Share: to post a card to Social Media
    Favorites: cards that you’ve clicked on the “heart” icon become your favorites
    Following: people you follow on Sendcere by clicking on their name, then clicking the “Follow” button
    My organization: your downline and upline by coded sponsorship
    My cards: cards you have created and collected to Sendcere from SendOutCards
    Updated 1/22/2015

  • What is preferred pricing?

    Distributors have the ability to buy points at $0.31 each, our lowest price. Any SendOutCards Distributor is able to obtain this price by purchasing a monthly subscription for $31. Customers have the ability to buy points at $0.39 each with a $39 monthly subscription.
    Updated 1/21/2015

  • What is the recommended pixel size for a greeting card?

    VERTICAL GREETING CARDS are 5" x 7". The recommended bleed is half an inch, so the best pixel size is 1650 x 2250 for a greeting card, 3300 x 2250 for a full-span 2-panel card, and 4950 x 2250 for a full-span 3-panel card.
    HORIZONTAL GREETING CARDS are 7" x 5". With the recommended bleed of half an inch, the best pixel size is 2250 x 1650for a greeting card, 2250 x 3300 for a full-span 2-panel card, and 2250 x 4950 for a full-span 3-panel card.
    Updated 12/16/2013

  • How do I download SendOutCards videos?

    You’ll start by visiting the SendOutCards Wistia Channel. This will take you to the SOC Videos folder where all videos are available for download. Scroll through the videos to locate the one you would like to download. Click on the title of the video, which will open the video on its own page. In the upper right hand corner you will see a tab labeled Video Actions. Hover over this tab to view up downloading options. Once you click Download you will have the options to save the Original file, Mobile MP4 file or FLV. Select your desired options and the video will automatically download to your computer or device.
    Updated 1/14/2015

  • What are the pay periods for checks?

    The 7-day Fast Start Bonus, CAB and Leadership Bonuses are paid twice a week after the new Distributor meets the customer requirements. Monthly Commissions are paid out on the 10th of the following month.
    Updated 1/22/2015

  • What are the fulfillment times on Photo Store products?

    From the moment an order is placed, manufacturing time will be from 1-5 business days (does not include weekends or holidays). This time frame is based on the complexity and quantity of projects included in the order. Large volume orders (100+ units) may take up to 7 business days to manufacture. After manufacturing the shipment will depart our facility for its destination and this shipping time is based upon the shipping method and distance the shipment will travel.
    Updated 12/27/2012

  • What is a monthly subscription?

    A monthly subscription is a reoccurring charge that allows you to obtain access to the SendOutCards system. In addition, a monthly subscription allows you to purchase points at a reduced price and give you access to features such as the Contact Manager, campaign creation, Sendcere, mobile app, etc.

    Retail Subscription ($9.80): This option gives customers access to the SendOutCards system along with 20 bonus points each month. Additional points can be purchased at the reduced price of $0.49.

    Preferred Subscription ($39.00): This option gives customers access to the SendOutCards system along with 100 bonus points each month and unlimited picture storage. Additional points can be purchased at the reduced price of $0.39.

    SendOutCards Distributors have the option to receive their points at $0.31, our lowest price point, with a subscription of 100 bonus points or more. It is recommended that Distributors have a monthly subscription of at least $31.00 to assist with eligibility requirements for bonuses and commissions.
    Updated 1/22/2015

  • What is the Distributor Dashboard?

    This tool will allow any distributor to see their qualifications for a check in real time, right from their SendOutCards Main Menu. The dashboard gives you the ability to see the goals you need to get qualified for all commissions and bonuses, if you are qualified for the Monthly Manager Bonus Pool, how many distributors you have signed up and much more.
    Updated 1/19/2015

  • What is the refund policy for business tools?

    The objective of our business tools is to present the SendOutCards opportunity and marketing plan. We strive to keep each business tool up-to-date with any changes made to our opportunity or marketing plan. Accordingly, tools are subject to being changed or discontinued without prior notice to our distributors. For this reason, distributors can receive a refund or exchange on any business tools that have undergone major changes within 30 days of their purchase date.
    Tools must be unused and mailed to SendOutCards before a refund or exchange is given. For further questions please speak to a support representative.
    Updated 1/2/2013

  • Why do points expire?

    Points are used in a first in, first out basis. Any non-subscription points, and points purchased before May 23, 2011 are subject to a maintenance fee. If at any time your account does not show any purchase activity for a period of 18 consecutive months, your account will be deemed as inactive and charged a maintenance fee equivalent to $2.79 per month. This fee covers the cost of image and data storage, any needed hardware, and costs associated with administration of the account. This fee may change based on any increased costs incurred by the company. The maintenance fee will be charged by first applying to outstanding nonbonus points, with a conversion rate of $0.186 per point (includes volume commission payouts) for the purpose of applying the fee, and second by deducting the amount from the expense account. Thirty (30) days following the depletion of all available funds from your account, SendOutCards reserves the right to cancel account and remove all images, data and card history from our system.
    Updated 8/15/2013

  • Where does my Splash Pak customer add a subscription?

    Customers can add a subscription to their account by visiting Purchase Products and buying item 1103 or 1127. If item 1103 is purchased, a $39 subscription is immediately added. The customer will count as a Preferred Customer for that current month’s Monthly Manager Bonus Pool qualification.
    If item 1127 is purchased, a $39 subscription will be added the following month. The customer will count as a Preferred Customer for the following month’s Monthly Manager Bonus Pool qualification. At the time item 1127 is added, the customer will be charged $1, which is added to their expense account.
    Updated 1/19/2015

  • What is the difference between an Independent and Marketing Distributor?

    An Independent Distributor (ID) is a free distributor account, which requires a $50 refundable deposit. This is a package we must legally offer and does NOT include the tools, training and support that come with the MD package. For those serious about building a business, we recommend the $395 (USD) Marketing Distributor (MD) account. This package comes with everything you need to get started in your business, including a Social Media Platform (Sendcere), Card & Gift Sending Platform, Contact Manager, Mobile App, Unlimited Picture Storage, Social Media Business Site (Social Sendcere), Online Business Office, Marketing Website, 10 Customer Accounts to Share accounts, 100 Bonus Points, Back Office & Marketing Websites, and more!
    Updated 1/21/2015

  • What is a CAB?

    This stands for Customer Acquisition Bonus. When a new Marketing Distributor signs up, their goal is to meet the Customer Requirement. This can be done one of three ways:

    • Activate 2 of any Splash Pak Codes
    • Enroll 1 Preferred Customer - with a $39 subscription
    • Enroll 2 Retail Customers - with a $9.80 subscription

    If one of these is achieved within the distributor's first 90 days, it triggers the release of the $140 CAB to the sponsor of the new Marketing Distributor, as well as the full Leadership Bonuses to the coded upline. 

    Updated 1/22/2015

  • What groups can I email through the Revolution Office?

    Customers, Front Line, Down Line, Up Line, Sponsorship Up Line, Sponsorship Down Line, Unilevel Genealogy (this will be go to all ranks), Manager Coding, Sr. Manager Coding, Executive Coding, Sr. Executive Coding and Eagle Coding. Start typing any of these options, and the group will populate in the recipients.
    Updated 1/21/2015

  • How do I add an event to the Event List?

    Log into your SendOutCards account and click on the menu options in the upper left hand corner. Be sure the “Company” toggle is highlighted, then click “Event List”. From there you will click on the blue "Opportunity Meeting" button, enter your event information then click “Submit”. Once you have clicked submit, your event will be posted to the Event List section of the website.
    Updated 1/14/2015

  • Is there a way to insert a person's name automatically into a card?

    We have a great feature that can be used to personalize a card without spending the time to type each person's name. This feature is called "Insert Name" and can be used when adding text to your card. When used correctly, this feature will insert the name listed in the chosen field from your Contact Manager. You can insert "First Name," "First Name & Spouse Name," "Last Name" or "Spouse Name."
    Updated 2/2/2012

  • Who receives a 1099 and where can I find and print the information?

    We send a 1099 to U.S. residents that have made $600 or more in the year. If you would like to print out a summary of your earnings, log into your SendOutCards account, click on the account icon in the upper right hand corner and then click on "Revolution Office." At the top of that page click on "Commissions," on the left-hand side click on "My Earnings." You can select the desired year by scrolling over the "Year" button. There is also a button that will allow you to export the totals. 

    Updated 1/19/2015

  • Where can I find the latest news and updates about SendOutCards?

    You can find everything you need to know about what's going on with SendOutCards by visiting the blog.sendoutcards.com. Our corporate blog serves as a centralized communication hub for everything happening at SendOutCards.
    Updated 1/21/2015

  • How do I import my contacts into a specific group?

    To import contacts into a group, a new group needs to be created first. To do this, log into your account and click on the menu options icon in the upper left hand corner, then click on the "Groups" link. In the Add New Group field enter the name of the new group and click the "Add Group" button.
    When you export your contacts to an Excel sheet, prior to importing them into your Contact manger, you will need to title your first column as "Group" and paste the name of your group, e.g. "Relatives" or "Work Contacts," all the way down the Group column.
    When you are matching up the fields in the Import Contacts screen, you will match your Group column to the very last field or drop down box titled "Contact Type (Group)." By doing this, your contacts will fall into the specified group.
    Updated 1/19/2015

  • How do I create a campaign?

    To create a campaign, please follow these steps:
    1. Click on the menu options icon in the upper left hand corner.
    2. Click on the "Campaigns" link.
    3. Click on the "Create New Campaign" button on the left side of the page.
    4. Enter a name for your campaign under the "Campaign Name" field. Verify that the Return Address is correct and then click on the "Create A New Card For This Campaign" button.
    5. Enter a name for the card you are creating and click the "Continue" button.
    6. Browse the Card Catalog and click the card you want to use in the campaign. Choose Postcard, Greeting Card, 3-Panel Card or a BIG Card to begin personalizing the card.
    7. Personalize the card by adding text to your card, a picture, changing the font type, the font color, insert a name, or signature; then click on "Continue" at the bottom of the page.
    8. Select a gift or click on the "Continue Without Gift" button.
    9. Choose how you want to the card to be sent by clicking the drop down menu under Delivery Information. Then click on the "Save Card" button.
    You can always go back and edit the card through your campaign list, however, this will not change any cards that are already in queue.
    Updated 1/19/2015

  • Will my friend have to create an account to see the cards on Sendcere?

    No, your friend will be able to browse cards on Sendcere but once they choose an action such as “Favorite”, “Collect” or “Send” on a card, they will be prompted to create an account (Name, Email, User Name and Password). The account will be linked to YOU since you originally shared the card they clicked on to get to Sendcere in the first place!
    Updated 7/28/2014

  • How do I import my contacts?

    Before you can import your contacts you will need to have your contacts in an Excel readable format. If they are not currently in Excel you should be able to export them from your current contact management tool (Outlook, ACT, etc) into Excel.
    1. Open your contacts in Excel.
    2. Be sure that you have a column heading in row 1 of each column. It should contain the following column headers with the appropriate information below each column (*required field): *First Name, *Last Name, Company Name, Email Address, *Address 1, Address 2, *City, *State, *Zip, Country (required if outside the US), Work Phone, Home Phone, Fax Number, Cell Number, Pager Number, Birthday, Anniversary, Spouse's Name, Spouse's Birthday, **Group **If you are importing your contacts into a group you will also need to create a group in SendOutCards by clicking on the "Groups" link. In Excel you should have a column heading called Group and in all the cells below the name of the group you will be importing into. The group name is case sensitive! Be sure the group name is listed the same in SendOutCards and on your Excel spreadsheet.
    3. Once the document is formatted go to File and Save As.
    4. The File Type should be changed to Text (tab delimited).
    5. Give the file a new name and save the file somewhere you will be able to easily locate, for example on the desktop.
    6. Once the document has been saved, click on the menu options icon in the upper left hand corner and click on the "Find A Contact" link.
    7. Now click on the "Import Contacts" link found on the bottom of the page.
    8. Click the "Choose File" button and find the Text (tab delimited) file you saved, and then click the "Upload File" button.
    9. Click on the drop-down arrows that read "Not In File" to view your column headings.
    10. Match your column headings to the areas on the left.
    11. Enter a name for the upload under "Profile Name."
    12. Click "Update Profile." A sample of your upload will appear, verify that this information is correct.
    13. Click on "Import Entire File."
    14. You will be taken to the Main Menu and receive a message that says, "Your contacts have been imported successfully." Your contacts are now in the Contact Manager.
    Updated 1/19/2015

  • How do I send a campaign?

    To send a campaign, please follow these steps:
    1. Click on the menu options icon in the upper left hand corner.
    2. To send a campaign to a group, click on the Group link, select the group at the bottom of the page and click the "Find Contact" button. If you only wish to send the campaign to one individual, just search for that one person using one of the fields under Find a Contact and then clicking on the "Find Contact" button.
    3. Once you have group (or individual) listed, un-check anyone you don't want to send the campaign to. The campaign will only be sent to people that are checked in this list.
    4. At the top left will click on Select Campaign drop-down menu and pick the campaign you want to be sent.
    5. Click on the "Send Campaign to Checked" button.
    6. A confirmation of how much the campaign is going to cost in points and postage will appear. If you have enough points and postage you can either continue by clicking the "Yes" button or cancel by pressing the "No" button.
    7. If you do not have enough points and postage you will be prompted to purchase more. This will open a new tab or window and take you to the Buy Points & Expense page. Once you are finished you can return to sending the campaign.
    Updated 1/21/2015

  • What countries can someone join as a distributor?

    United States, Canada, Australia, New Zealand, Ireland, United Kingdom and Singapore.
    Updated 2/2/2012

  • How do I pay to send a card from Sendcere?

    At the current time, only a brand new SendOutCards user will have the ability to purchase a card through Sendcere with a credit card. Anyone who is an existing customer or distributor with SendOutCards will purchase their cards using points and expense.
    Updated 8/6/2014

  • How does Sendcere work with a Gift Account Walkthrough?

    A gift account walkthrough and a new user through Sendcere work completely different. If you want a user to see a gift account walkthrough you will need to direct them to your marketing page to view the videos. If the person sends a card through Sendcere they will not see anything related to the gift account walkthrough.
    Updated 7/28/2014

  • Will I be notified when I get a new customer through Sendcere so I can follow up with them?

    Yes, you will receive the same notification that you do for customers now.
    Updated 7/28/2014

  • How much do Sendcere cards cost, and how do I earn money on them?

    When a new user purchases a card with a credit card from Sendcere, a portion of that card is paid out in volume. The volume payout and cost the customer pays for each card type is listed below.

    Card Type Volume Paid Credit Card Charge
    Postcard 3 Points or $0.93 $1.98 + Postage
    2-Panel 3 Points or $0.93 $1.98 + Postage
    3-Panel 4 Points or $1.24 $2.64 + Postage
    BIG Card 16 Points or $4.96 $10.56 + Postage

    In addition to above volume, Customer Commissions will be paid. Distributors earn 20% for their personally enrolled customers.
    Updated 1/22/2015

  • Why isn’t Instagram a sharing option?

    The reason you cannot share a card from Sendcere to Instagram is because there is not a way to add a link to direct a consumer back to Sendcere and you as their sponsor. In other words, if we allowed posts from Sendcere to Instagram your followers would only see an image of the card with no way to access it.
    Updated 7/28/2014

  • If I share a card in Sendcere and someone else shares it on Facebook, who will be the sponsor of the person who clicks on the card to send it?

    If they are not already a SendOutCards customer, the person who shares the card to social media gets the customer, regardless of who originally created the card or Collected it on Sendcere. This open sharing philosophy is similar to that of Pinterest and other social media platforms. The difference being that Pinterest is a collection of everything from recipes to shoes, while Sendcere is solely focused on greeting cards, making it simple for users to visually locate exactly what they need, when they need it!
    Updated 7/28/2014

  • Can anyone in the world use Sendcere?

    Yes, anyone in the world can use and send cards from Sendcere.
    Updated 1/22/2015

  • How is sales tax calculated?

    Sales tax is calculated based on the cost of the Sendcere Card Sharing Kit you purchase. The sales tax for the Mini Splash Paks is determined based on the retail value of points in the Mini Splash Pak, which is $77.50 for 10.
    Updated 9/4/2014

  • Can I earn bonuses when Card Sharing Kits are purchased?

    Yes, payouts include a bonus paid directly to the sponsoring distributor and a Coded Leadership Bonus paid to the sponsoring distributor’s coded upline. For full details about these bonuses, please see SendOutCards’ Compensation Plan Details on the Downloads section of the website. Please note, Q Qualification is required for for distributors to earn these bonuses.
    Updated 1/23/2015

  • If I purchase an International Sendcere Dual Sharing Kit or International Sendcere Card Sharing Kit, can I send cards domestically?

    Yes, you may send a pre-paid greeting card domestically using an international kit, however we recommend that you purchase both domestic and international kits if cards will be sent internationally. The system will calculate which pre-paid greeting card to use, between domestic and international, if you have purchased both. However, if you buy only domestic, you will not be able to send cards internationally.
    Updated 9/4/2014

  • Do the greeting cards in a Sendcere Card Sharing Kit expire?

    Yes. The greeting cards in the Sendcere Card Sharing Kit are valid for one year from the original purchase date.
    Updated 9/4/2014

  • Can the same person use up all of my Pre-Paid Greeting Cards?

    There is minimal risk for such abuse because each time a person accesses your account to use a free greeting card they have to create a new account with a unique email address. The SendOutCards Compliance Department also monitors such behavior to prevent this abuse.
    Updated 9/4/2014

  • Can an account created through Sendcere add a subscription?

    Yes, the customer may add a subscription to the account by following the steps outlined below:

    1. From the customer’s home page, click the account icon in the upper right hand corner then click on Buy Points & Expense.
    2. Click on “Subscribe” in the middle of the page.
    3. Select the desired subscription, click CONTINUE at the bottom of the page and proceed through check out.
    Updated 1/19/2015

  • Where do I view how many Sendcere Pre-Paid Greeting Cards I have or who has redeemed them?

    Log into your SendOutCards account, click on the account icon in the top right corner and click on Sendcere Card Sharing Kits. Once you have clicked the link you will see the break down of pre-paid greeting cards packs you have purchased. If you click on the arrow to the right you will be able to see who has utilized the pre-paid greeting card offer and on what date. You will also be able to see how many cards are remaining from each particular Sendcere Card Sharing Kit purchase. 

    Updated 1/19/2015

  • Will new Sendcere customers be sent any kind of a welcome email from SendOutCards? If so, will the customer be given my contact information so they can contact me if they have questions or need assistance?

    Yes, they will receive the same training emails that your current customers get. You can view all emails sent from the Site Map under Emails.
    Updated 1/22/2015

  • What types of cards are included in the Sendcere Card Sharing Kit and Sendcere Dual Sharing Kit?

    The person sending the pre-paid greeting card will have the ability to choose between a postcard and a 2-panel greeting card. If a 3-panel or BIG card is selected, they will need to pay to send these cards.
    Updated 9/4/2014

  • What is a Mini Splash Pak?

    A Mini Splash Pak comes with 25 bonus points and 2 stamps. Mini Splash Paks come in a bundle of 10 purchased alone or a bundle of 10 purchased with the Sendcere Dual Sharing Kit. The domestic version of the bundle of 10 is $78 plus tax and the international version is $88 plus tax. The international options include enough funds to cover the additional postage.
    Updated 9/10/2014

  • How is the $50 Fast Start Bonus earned?

    This bonus is released if the Customer Requirement is met within the first 7 days of the distributor joining. To meet the Customer Requirement:

    • Activate (2) two of any Splash Pak Codes
    • -OR-
    • Enroll (1) Preferred Customer (with $39 subscription)
    • -OR-
    • Enroll (2) two Retail Customers (with $9.80 subscription)

    • Please Note: By meeting the Customer Requirement, the CAB & Leadership Bonuses are also released.
      Updated 1/20/2015

  • What is the Sendcere Dual Sharing Kit?

    The Sendcere Dual Sharing kit comes with 10 Mini Splash Pak accounts and 30 pre-paid greeting cards for Sendcere. Each Mini Splash Pak includes 25 points and 2 stamps. The domestic version is $150 plus tax and the International version is $185 plus tax, which covers the additional cost of international postage.
    Updated 9/4/2014

  • SendOutCards Events

    As a Distributor you may view all events sponsored by SendOutCards and Distributors throughout the year. You can do this by clicking on the menu options in the upper left hand corner, make sure the “Company” toggle is highlighted, and then click on "Upcoming Events." Here you will find details on Convention, Regional Events, Treat'em Right Seminars, Master Relationship Marketing Seminars as well as Distributor sponsored Opportunity and Training Events.
    Updated 1/19/2015

  • How many Sendcere Card Sharing Kits are there to choose from?

    You have a couple of options when purchasing a Sendcere Card Sharing Kit from Purchase Products. You can either buy them in 10 or 70 greeting card pack bundles. Each of these kits includes enough postage for the 10 or 70 greeting card kit that you purchased. International kit options are also available to cover the additional cost of international postage. Please keep this in mind when making your kit choice as people outside the U.S. may click on your card.
    Updated 1/23/2015

  • How does a prospect send a Pre-Paid Greeting Card?

    If you have turned on your “Pre-Paid Greeting Card Sharing” toggle, the person sending a card on Sendcere will see a green “Send Free Card” button. They will simply click on the button and create their card. During the check out process they will see the cost of the card crossed out with FREE next to it showing them how much you paid for their card.
    Updated 9/4/2014

  • What does someone see if they try to send a free card and I have the Pre-Paid Greeting Card option turned off?

    If you have turned off your “Pre-Paid Greeting Card Sharing” toggle, the person sending a card on your account will not be able to send a greeting card for free. They will have the option to send a card and pay for it or to contact you for more information.
    Updated 9/4/2014

  • What is Convention?

    Join us for the biggest SendOutCards event of the year, the Annual Convention! Every year, we host an incredible convention where thousands of our leaders, distributors, customers and guests gather from all around the world to celebrate the remarkable SendOutCards mission.
    At Convention, you’ll learn how to develop your best self, discover how to change the lives of those around you, develop a better understanding of how to build a successful network marketing business, and capture the importance of living your life in gratitude. Founder and CEO, Kody Bateman, and the industry’s top leaders will make this an experience you and your guests will never forget.
    Updated 3/6/2013

  • If I post a card in Sendcere and someone else shares it on Facebook, who will be the sponsor of the customer who clicks on the card to send it?

    To send a card, an account must be created. If someone were to share a card from Sendcere to Facebook, for example, and a new prospect clicked on that card to send it, they would be prompted to log in. If they didn't already have a SOC account, they would be prompted to create an account. So, the account would be linked to the distributor who shared the card on Facebook, regardless of who originally created the card.

    This open sharing philosophy is similar to that of Pinterest and other social media platforms. The difference being that Pinterest is a collection of everything from recipes to shoes, while Sendcere is solely focused on greeting cards, making it simple for users to visually locate exactly what they need, when they need it!
    Updated 6/18/2014

  • What type of account will someone have if they redeem a Pre-Paid Greeting Card?

    The card sender will be set up with a Pay As You Go account once they have created their account, which occurs during the checkout process while sending their first card.
    Updated 1/23/2015

  • What is a Treat'em Right Seminar?

    When it comes to personal development seminars, nothing tops attending a Treat'em Right seminar. Kody Bateman, Founder and CEO of SendOutCards, has developed an inspiring message and unforgettable experience that instructs you on becoming your best self, and then acting on who you are to change the lives of those around you. His powerful presentations take SendOutCards' motto, Changing Lives One Card at a Time, to a whole new level. The purpose of the Treat'em Right Seminar is to align your mind with success and learn the process of how we can truly change the world one card at a time.
    Updated 2/2/2012

  • Where do I turn on the Sendcere Pre-Paid Greeting Cards?

    After Sendcere pre-paid greeting cards have been purchased from Purchase Products, you must then enable this feature. To access the “Pre-Paid Greeting Card Sharing” toggle, log into your SendOutCards account, click on the account icon Account in the upper right hand corner and click on Sendcere Card Sharing Kits. Once you have clicked the link you will see the “Pre-Paid Greeting Card Sharing” toggle. Click the toggle to turn this feature on or off anytime you’d like. If free card sharing is on, the switch will be green.
    Once you’ve turned the “Pre-Paid Greeting Card Sharing” toggle to on, it will be on for ALL individuals you who visit your Sendcere account. You are not able to select individual users for the free card.
    Updated 1/23/2015

  • What is included in the Marketing Distributor package?

    For $395 (USD), about $1 a day, you receive:

    • Social Media Platform (Sendcere) FREE
    • Card & Gift Sending Platform FREE
    • Contact Manager FREE
    • Mobile App FREE
    • Unlimited Picture Storage FREE
    • Social Media Business Site (Social Sendcere) 1st Month FREE
    • 100 Bonus Points1 to Sending Cards & Gifts INCLUDED
    • 10 Customer Accounts to Share INCLUDED
    • Training & Customer Support INCLUDED

$59 Annual Renewal Fee required.
1100 bonus points expire in 60 days.

Updated 1/22/2015

  • Are my tickets transferrable?

    Yes, all are transferrable.

    How do I transfer the ticket to another person?
    If you are the ticket buyer:
    You will need to login to your Eventbrite account and click on "My Tickets" at the top of the screen. You will see your current orders listed on the screen. You will need to locate the specific event you want to edit information for and click on "View Order." Next to each ticket number is an edit button to change that guests information. You will need to repeat, if necessary, for each guest ticket registered.
    If you are registered as an attendee under someone who purchased your ticket:
    You have the ability to view and print your ticket following the directions stated above. Since you are not the person who purchased the ticket, you will need to contact that person to change the information on the ticket. You may also contact Support who can also change the information on the ticket.
    Updated 6/18/2013

  • Where are Splash Codes Entered?

    Follow these simple steps to activate a Splash Code:

    1. Go to www.sendoutcards.com/YourID number then click “Splash Code” – or go directly to www.sendoutcards.com/splashcode
    2. Type in the 12-digit code and click “Enter”
    3. Fill out all required information and click “Enter”
    Updated 1/20/2015

  • Do Splash Pak Codes expire?

    Yes, Splash Pak Codes expire 1 year from date of purchase.
    Updated 2/24/2014

  • I am a Distributor. How do I change my password?

    To change your password, log into your SendOutCards account, click on the account icon in the upper right hand corner, then click on the "Revolution Office.” Click on "My Profile" located at the top right side of the page and then "Change Password" on the left side. Fill in the empty fields and click "Save Password." Your password will automatically be updated for your Revolution Office and SendOutCards account.
    Updated 1/19/2015

  • Why is there an event fee on some events?

    There is an event fee for events with a dollar amount only. This event fee does not go to SendOutCards but to Eventbrite as a service fee for the use of their site to promote our events.

    What does the fee cover?
    This fee from Eventbrite covers the service fee and credit card processing fee incurred when hosting an event with a dollar amount attached to it. Free events (Treat'em Right Seminar) do not have an event fee attached.
    Updated 6/18/2013

  • Can I make any card a Video Card?

    Yes, you can add a QR Code to a postcard, 2-panel, 3-panel or BIG card. Please use caution when placing QR Codes on postcards. They are unprotected mail subject to postal machinery, which could cause damage to the card and cause the QR Code to not read properly.
    Updated 2/2/2012

  • What kind of credit cards can I use?

    We accept Visa, MasterCard, American Express and Discover. We also accept any Visa or MasterCard debit cards, including your SOCWallet card!
    Updated 1/21/2015

  • How do I export my contacts out of Outlook?

    Below you will find some basic instructions on how to import contacts from the program Outlook into an Excel spreadsheet. However, there are many updated versions of Outlook that have been released. If these instructions do not match your version of Outlook, it may be necessary to contact the manufacturer of your program for further instructions on exporting the contacts out of the Outlook program.
    1. Open Outlook Express. Under Contacts, select "Open Address Book."
    2. Select > File > Export > Other Address Book.
    3. The "Export Tool" screen appears, select Excel.
    4. Click the "Export" button.
    5. Save the file and click on the "Next" button.
    6. The "CSV Export" screen appears, check the fields that you want to copy, then click the "Finish" button.
    7. This message will appear: "Address Book Export Process has Completed." Click OK.
    8. Open the file you saved in Step 5 with Excel.
    Updated 1/22/2015

  • What URLs can I use to generate a QR Code?

    Only URLs from YouTube may be used to generate a QR Code in the Card Editor at the current time.
    Updated 2/2/2012

  • As a customer, how will canceling my subscription affect me?

    If you have purchased any of our customer subscription options and chose to cancel your subscription, any additional points you purchase will be based on the number of points you purchase at that time, instead of the discounted price you obtained on a subscription. You will not be able to set up another subscription for 90 days, and may not be eligible for previous offers you once had available to you.
    Updated 1/21/2015

  • How do I add more points or expense to my account?

    Log into your account and click on the account icon in the upper right corner. Click the "Buy Points & Expense" link found on the top right side of the page. Points are used to send cards and gifts, and expense is used for postage, shipping and gift cards. Once you have entered the quantity you would like for expense and/or points, scroll down to the bottom of the page and click the "Continue" button. Enter your payment information to finish the purchase. The funds will immediately be added to your account.
    Updated 1/19/2015

  • I am a customer. How do I edit/cancel my subscription?

    From your Main Menu click the "Customer Account Manager" link found at the top of the page. Next, click the link "My Subscription" and then "View/Edit subscription profile." You can modify your subscription by changing the date it runs, the amount of points you buy, or your payment information. If you would like to cancel the subscription, click the "Cancel Profile" at the bottom of the page located below the subscription information, then confirming the cancelation of the subscription by clicking "Yes." You can also cancel your subscription by filling out the following form and faxing or mailing it back to us: https://www.sendoutcards.com/images/pdf/cancellation_form.pdf
    Updated 2/2/2012

  • How can I cancel or edit a card once I have sent it?

    You may edit/cancel a card as long as it has not been processed for print. If you sent your card as "Immediate" you have until 12:00 midnight (MT) of the same day to make any changes. To edit/cancel the card, click on the account icon on the upper right hand corner then click on the "My Card History" link. Select the start and end date as the same day you created the card. If the card has not been processed you will see "View/Edit Card" under the "View/Edit" next to the name of the contact. To cancel the card, you will see a box to the left of the recipient's name. Check this box and click on "Cancel Selected Cards" to remove the card from production. To edit the card, click on "View/Edit" and it will bring you to the card editor so that you may make any changes to the card if necessary, continue through the process again to send this version of the card.
    Updated 1/19/2015

  • How do I create a PicturePlus 2.0 card?

    In the Card Catalog there is an icon located in the upper left corner. By clicking the "Create a Custom PicturePLUS 2.0 Card" button you may select a layout. This will then take you to the card editing process where you may customize and personalize your card as stated above.
    To make the card a permanent card, click the "Make PicturePlus 2.0" button at the top. The card will now be in your Card Catalog under My Cards and then PicturePlus 2.0 Cards.
    Watch the "How to Send a Card" tutorial
    Updated 2/2/2012

  • Can I promote the Splash Pak Codes on Social Media?

    Splash Pak Codes may not be shared on social media websites. If you have further questions please refer to the Social Media Guidelines in the Site Map.
    Updated 2/24/2014

  • Can I change sponsors?

    Customer & Distributor moves/upgrades to a different sponsor are against the Policies and Procedures.
    Policy 4.5.4 - Distributor and Customer Move Requests: A Distributor or Customer may be moved from one sponsor to another sponsor within ten (10) days of enrollment only if an error was made during the initial enrollment process and incorrect information was entered. After the ten-day period no Distributor or Customer Moves may take place. Available Options: The customer/Distributor can cancel their account, wait 6 months and then sign up for a new account. A Distributor can convert their account to a customer account, wait 6 months can re-purchase a new Distributor account under a new sponsor. Exceptions (All conditions must be met) Commissions haven't been paid out. We have the signed move form from the current sponsor requesting that we move their Distributor within the first 10 business days of the Distributor signing up. Move requests take 5-7 business days. Rushes are not permitted. Move request can be declined. Move requests are done through committee.
    Updated 2/2/2012

  • I am a customer. How do I find my invoices?

    Click on the account icon in the upper right hand corner, then select "Customer Account Manager". Scroll to the bottom of the page to the "My Orders" section. A list of all orders will be displayed. Under the invoice column you can click "View" to see more details and print the invoice.
    Updated 1/21/2015

  • Do I need to send in any paperwork in conjunction with my SendOutCards Distributor account?

    All SendOutCards Distributors need to submit one of the following, respective tax forms:
    W-9: Required for all SendOutCards Distributors within the United States
    W8-BEN: Required for all SendOutCards Distributors outside the United States
    These forms are available under Downloads. Please fax them in to us at 801-463-3900 as soon as possible after signing up as a Distributor. You may also email them to support@sendoutcards.com.
    Updated 7/11/2012

  • How do I send cards to the military?

    The USPS has compiled information regarding sending mail to our troops on this webpage
    https://www.usps.com/ship/apo-fpo-dpo.htm
    Updated 1/20/2015

  • Can I put my URL on my Facebook page?

    Anything posted on the types of sites mentioned must be informational in nature and only describe the features and benefits of sending cards. These pages cannot contain links to SendOutCards web sites or banner pages. There cannot be any use of any SendOutCards videos on these sites, even those created by SendOutCards.com. There cannot be any solicitation to join SendOutCards with you or contact information such as an e-mail address or phone number. They cannot contain any mention of earnings or implied earnings of a certain income. There may be only one link on these pages, in the administrative area that specifies space for a URL and you must be the owner or administrator of a group to post a link in the info or admin section."
    As an example, on Facebook, there is a spot on your "Personal Information" section where you can list your website. Only under this section, you may put a domain name you have purchased, i.e. www.yourpersonalwebsite.com, which could then link to www.sendoutcards.com/(your ID number here). Please keep in mind that posts cannot be made that advise people to visit your site nor can any solicitation be made to join SendOutCards with you. For more information you may contact compliance@sendoutcards.com.
    Updated 7/11/2012

  • How do I get started using SendOutCards?

    We are a referral-based business. You will want to contact the person who sent you a card, gift or introduced you to SendOutCards.
    If you are not in contact with a SendOutCards Distributor, we can provide you with the contact information of someone who will properly introduce you to the different ways you can get started with SendOutCards. Contact our Support Team and let them know which country you reside in and they can give you information for someone in your area.

    Ways To Get Started
    Ways To Get Started With SendOutCards, there are 2 ways you can get started with this amazing company. The first way is to become a Distributor for SendOutCards. If you are serious about building residual income, become a Marketing Distributor (MD) by making a one-time purchase of the Marketing Distributor Package for $395. We do offer an Independent Distributor (ID) option for a fully-refundable $50 deposit, however, this does NOT include the tools, training and support that comes with the MD package.
    The second is to become a Customer. Our Pay As You Go or Monthly Subscription options allow you to buy points at great prices! Once your points are purchased, you’ll have access to the SendOutCards system where you can create and send cards, gifts and order amazing products from the SOC Photo Store.

    Basic Break Down of Cards and Points:
    Post Card = 1 points + postage
    2-Panel Card = 3 points + postage
    3-Panel Card = 4 points + postage
    BIG Card = 15 points + postage
    Postage will depend on the recipient's destination and the current cost of stamps.
    Updated 1/22/2015

  • What are browser Cache and Cookies, and why do I need to clear them?

    Web cookies are simply bits of software placed on your computer when you browse websites. Not all websites have these, but many do, especially the large well-known websites. Websites use cookies so they can track what you are viewing, and although they won't necessarily know you by name, the website will recognize your computer when you come back to visit again.

    Cookies and cache are used to remember information about what a user does while they are on the Internet. For example, when a user types their address into address fields anywhere on the Internet, their browser remembers what information they type and the type of fields the information was put in (these are cookies). The next time the user is on a website that has those same fields, the browser can auto-populate the information.

    Another example (this is for cache) is when a user is in our Card Catalog, the browser stores information about the cards that come up so the next time the user comes to the Card Catalog it will load faster because the browser doesn't have to talk to our servers to get that information.

    Cache and cookies are stored in each user's Internet browser itself. When we change something about the SendOutCards site, if the user hasn't cleared their cookies and cache in a while, they may not see the new information because their browser is showing them old information that it has stored in cookies and cache.

    Click here to see how to clear your Cache and Cookies
    Updated 1/20/2015

  • What is the Monthly Manager Bonus Pool, and how do I participate?

    The Monthly Manager Bonus Pool is made up of 1% of all global customer volume and is divided and paid to active participants each month. To qualify for the Monthly Manager Bonus Pool – Complete steps 1, 2 then 3A, 3B and/or 3C. If you complete all 3 options, you will earn 3 shares of the pool.

    • Step 1. You will need to be a Manager or Above.
    • - AND -
    • Step 2. Have at least 93 in Customer Subscription Volume (of which 31 may come from your own subscription).
    • - AND -
    • Step 3A. Enroll 3 MDs who meet the Customer Requirement.
    • - OR -
    • Step 3B. Enroll 10 new Preferred Customers (with a $39 subscription).
    • - AND/OR -
    • Step 3C. Rank Advance. You can earn one share of the pool for each rank advancement per month. For more information on the Monthly Manager Bonus Pool, please see our Monthly Manager Bonus Pool Worksheet in the Downloads.

      Please Note: The 1% of all global customer volume consists of commissionable customer purchases only, and purchases made from Splash Pak customers. Distributor volume, initial activations of new Splash Pak Codes, and all other non-commissionable orders are not included. See the Compensation Plan Details for additional qualification examples.
      Updated 1/20/2015

    • Revolution Office Summary

      To help you better understand and navigate, we’ve provided a brief description of each section of the Revolution Office.

      Overview
      In the Overview section, you can view your profile, settings and messages. There are also links to your subscription information, Terms and Conditions, and several other items that update each time you visit Revolution.

      Messages
      The Messages section is where you can go to stay in communication with your SendOutCards organization. The free version of Revolutions allows you to view your messages. If you have the upgraded version of Revolution, you can use the Messages section to send, reply to, and forward emails.

      Organization
      The Organization section is where you can find different business reports of the activity taking place in your organization, such as customer and distributor enrollment and much more.

      Commissions
      The Commissions section is where you go to get quick access to your commission statements, qualification history, and volume information.
      Updated 6/5/2015

    • What are the SendOutCards compliance guidelines regarding Video Cards?

      Video cards and QR Codes will be held to the same compliance standards as all cards, graphics and images. For more information please refer to Policy 4.32.
      Updated 2/2/2012

    • What is the annual renewal fee for Distributors?

      Both Independent and Marketing Distributors must pay an annual fee $59 to remain active and eligible for bonuses and commissions.
      Updated 11/8/2012

    • What is a Card Campaign?

      The SendOutCards system allows you to send a card to a single recipient or multiple recipients. The Card Campaign feature gives us an advanced way to send one card or multiple cards to multiple recipients on multiple dates.
      So how is the Card Campaign feature different from the "Multiple Recipients" feature found in the "Choose The Recipients" step of creating a card? The "Multiple Recipients" feature allows you to send a card to as many people as you would like, but the card is not saved so you can not reuse it at a different time.
      Updated 7/11/2012

    • Does a new distributor have to be Q Qualified before they can receive bonuses and commissions?

      As of September 7th, 2012, Q Qualification is waived for the first 30 days from a new distributors join date. After the initial 30-day time frame is over, they will need to become Q Qualified to continue earning bonuses and commissions.
      Updated 11/8/2012

    • Where can I place the QR Code in my Video Card?

      QR Codes can be placed anywhere in a card just like a photo, template or element. However, QR Codes should not have anything overlapping them - this will make the code unreadable. It is also best to ensure you are not placing the QR Code to close too the edge, to avoid the code being cut off.
      Updated 2/2/2012

    • How do I see who is registered for an event?

      In your Revolution Office, you will click on the red number of Registered in your Downline to view the results for that specific event. Once you are on the results page you will be able to use the filters to see specific information such as the reps ID, their name, or their rank.
      Updated 2/3/2014

    • How do I access the Revolution Office?

      Log into your SendOutCards account, click on the account icon in the upper right hand corner and click on the Revolution Office link. Here you may be prompted to enter your username and password; use your SendOutCards account username and password to access your Revolution Office.
      Updated 1/21/2015

    • Does SOC support foreign language characters?

      Yes, you can access foreign language characters with the "GlobeT" button on the edit bar while creating a card. We have foreign characters in French, German, Italian, Portuguese, and Spanish. Simply select the desired language from the drop down box, and then select the desired character from the menu. At the current time, we do not support foreign characters in the Contact Manager, or on the envelope of cards or gifts.
      Updated 2/2/2012

    • What does Q Qualified mean?

      Q Qualified means you have at least 93 in PCV each month in addition to the customer requirement - 1 Preferred Customer (with $39 subscription), or 2 Retail Customers (with $9.80 subscription). All distributors are considered Q Qualified for bonuses and commissions within their first 30 days of joining.
      Please Note: You must maintain your Q Qualification to be eligible to rank advance and receive bonuses and commissions.
      Updated 1/20/2015

    • When a $395 MD package is purchased, will that new MD earn personal volume?

      Yes, with the purchase of the $395 Marketing Distributor, 100 bonus points are added which will give the new distributor 31 in PCV (Personal & Customer Volume).
      Updated 1/19/2015

    • How do I edit my/guest tickets?

      You will need to login to your Eventbrite account and click on "My Tickets" at the top of the screen. You will see your current orders listed on the screen. You will need to locate the specific event you want to edit information for and click "View Order." Next to each ticket number is an edit button to change that guest's information. You will need to repeat, if necessary, for each guest ticket registered.
      Updated 6/18/2013

    • What are the photo requirements for BIG Cards?

      Our state of the art Xerox iGen4T printers have a built-in technology that can double your image size without reducing the quality of your image. So, any image that is high enough quality for our standard greeting card will work for a BIG Card! To ensure high-quality photos on your cards, we recommend uploading photos with pixel sizes of at least 1500 x 2100. Most of today's digital cameras (3.0 megapixels or more) will capture images at this resolution or higher.
      Updated 2/2/2012

    • What additional features do I get with the upgraded version of the Revolution Office?

      Everything you need to manage your business is available free of charge. Distributors who would like access to additional reports, tools, mobile options and more may purchase the upgraded version of the Revolution Office for $9.95 a month. In addition to the features found in the free version, the upgraded version comes with:

      iPhone application access
      Revolution mobile web access
      View business alerts and social network feeds
      Ability to send messages Updated 6/5/2015

    • How do I create a card?

      To create a card, click on the menu options on the upper left hand side of the screen and click Card Catalog. Here you can select from thousands of pre-designed cards, or choose to make your own.

      • 1) Choose Your Card. Once you've made your card selection, you'll choose the type of card you'd like to send. You can choose a postcard, 2-panel, 3-panel, or BIG card.
      • 2) Personalize It. Your card will appear in the Card Editor. From here you can add a heartfelt message, include photos, elements, etc.
      • 3) Add A Gift. This is where you have the option to choose from various gift items to send with your card. You can also add multiple gifts to your order.
      • 4) Go to Check Out. Whether you have added a gift or not, you will continue through the card sending process by clicking this button.
      • 5) Verify Return Address. Here you will confirm your name and return address that appears on the card.
      • 6) Choose The Recipients. This is where you can add a new contact, or select from an existing, or multiple existing contacts to send the card.
      • 7) Confirm. The last step of sending your card is to verify that the information you've provided is correct. You will also be shown the total amount of points and expense that will be deducted from your account.
        Updated 1/20/2015

    • What kind of advertising can I do to promote my SendOutCards business?

      Any advertisement for SendOutCards recruitment purposes must be submitted for approval. These include newspaper and magazine ads as well as fliers promoting SendOutCards or an event featuring a SendOutCards demonstration. Advertisements of any kind cannot contain any sort of enticement or incentive to join SendOutCards, other than a free gift account or anything already being promoted by SendOutCards. Download the Advertisement Approval form from the "Downloads" section and follow the steps on the form to submit.
      Updated 7/11/2012

    • Why do Distributors have to provide a SSN, Government or Tax ID?

      In order for us to legally pay Distributors their bonuses and commissions, we need to collect a Social Security Number, Government or Tax ID. This is so we may issue a 1099 at the end of the calendar year, as well as maintain legal compliance.
      Updated 1/22/2015

    • What font sizes work the best for the BIG Cards?

      The default font size is set to a 25-point font. Feel free to change this, however, SendOutCards recommends using fonts larger than 14-point to make sure the text is easy to read.
      Updated 2/2/2012

    • What can I do to entice individuals to sign up for SendOutCards if they are wavering or "on the fence?"

      SendOutCards does not allow any sort of incentive or enticement to be offered. This is to keep the playing field level for all Distributors. SendOutCards Ways to Get Started cannot be offered with any sort of discount (money off, free postage, rebates or any special coaching Ways to Get Started). SendOutCards Ways to Get Started must be presented as an individual product, as it is offered by SendOutCards.
      Updated 2/2/2012

    • What is SendOutCards' Terms of Use?

      Please see SendOutCards "Terms & Conditions" documentation found in the Site Map. There is separate documentation for Customers and Distributors.
      Updated 7/11/2012

    • What if someone does not have enough money to sign up, does not have a credit/debit card, or I would like to buy their account as a gift?

      There are rules imposed on us by regulatory agencies and these agencies frown on certain practices. One of these is referred to as "bonus buying" or "stacking." It is against SendOutCards Policies and Procedures to either pay for another individuals account with your credit card or check or to make purchases on their account for them. This holds true regardless of relation to, or by the financial status or any current financial hardship being endured by, any individuals at the time. Individuals must use their own form of payment for any and all accounts with SendOutCards.
      Updated 2/2/2012

    • Why does the size of the BIG Card look the same as a regular-sized card in the Card Editor?

      In the Card Editor, your BIG Card will appear the same size as a regular-sized card. An easy way to verify that you are creating a BIG Card is to click on "Print Preview," which will show you a much larger version of the card than your normally would if it was a regular-sized card.
      Updated 2/2/2012

    • I am a Distributor. How do I find my invoices?

      To find your invoices, click on the account icon in the upper right hand corner, then click on the "Revolution Office.” Click "Orders," located on the top of the page. On the left side of the page there are three options, click on "Personal Orders." A list of all of your orders will come up. Under the invoice column you can click "View" to see more details and print the invoice
      Updated 1/22/2015

    • What is SendOutCards' Notice of Cancellation?

      For information on canceling a transaction, please refer to the "Notice of Cancellation" section of our "Terms and Conditions" or contact customer support for further assistance.
      Updated 7/11/2012

    • What is a Sendcere Card Sharing Kit?

      The Sendcere Card Sharing Kit is an ingenious way to share the experience of Sendcere and SendOutCards with your social media contacts for free. It will allow you to purchase pre-paid greeting cards in various quantities. Once you have purchased your pre-paid greeting cards you can share all of your fantastic card creations on all of your social media channels. By purchasing and setting up the Pre-Paid Greeting Card Sharing on your account anyone can click on the link you shared and they will be able to send a card through Sendcere, free of charge.
      Updated 9/4/2014

    • Still have compliance questions?

      E-mail compliance@sendoutcards.com and give us two business days to respond. Thank you.
      Updated 2/2/2012

    • What size is a BIG Card?

      8.2 x 11.5 inches.
      Updated 2/2/2012

    • What is the Event Attendance Filter Page?

      The Event Attendance Filter page is an easy to use tool in your Revolution Office that allows you to search for who in your downline is registered or not registered for a given event.
      Updated 2/24/2014

    • Are my tickets refundable?

      Some event tickets are refundable.

      If so, which ones?
      Convention tickets are non-refundable. Treat'em Right Lunch tickets are refunded on request.

      How do I request a refund?
      There are a few ways to request a refund. You may contact Customer Support, click on "Contact The Host" from Eventbrite or you may email the Events department at events@sendoutcards.com.
      Updated 1/20/2015

    • Can I use "SendOutCards" or "SOC" in the URL of my Web site?

      In section 4.2.4 of the Policies and Procedures it states that you cannot have a URL that contains the phrase "SendOutCards" or "SOC" or any other phrasing derivative of the company.
      Updated 2/2/2012

    • How do I opt-in or out of receiving emails through Revolution?

      After logging into Revolution, click Settings in the red menu bar. From there you can opt in or out of emails and text messages. If you are not opted into these methods of communication, your messages can also be seen in the Messages section of your Revolution Office.
      Updated 6/27/2012

    • What are the features of PicturePlus 2.0?

      Advanced ability to rotate, size and move objects and text
      Layering capability (send objects to front/back)
      Image cropping
      Ability to drag images
      Full bleed images
      Advanced borders, clip-art, templates & thought bubbles
      Complete editing capabilities to the front of a PicturePlus 2.0 card (not possible with a card catalog card)
      Print Preview
      Picture Manager that allows you to upload, sort and tag images
      Ability to save a PicturePlus 2.0 card inside and out
      Updated 2/2/2012

    • As a Distributor, how will canceling my subscription affect me?

      If you have purchased an ID or MD account and have a subscription of 100 bonus points or more, if you chose to cancel your subscription any additional points purchased will no longer be at the discounted price. You will not be able to set up another subscription for 90 days, and this may also impact your qualification for earning bonuses and commissions.
      Updated 1/22/2015

    • How do I use the Event Attendance Tools filter page?

      In the Revolution Office, you will click on Show Filters to dropdown a menu selection for the events. You will see filter options that you can change by clicking on the drop down button and changing the filter option. You can change the event, whether you see those who are registered or not, which level they are under and how many levels down you can see.

      The default the filter is set to the event you chose. You can now see who is registered and what level they are on in your downline.

      Once you have selected the filters you wish to see, click on Apply Filters. You also have the ability to click on Reset Filters to go back to the default settings.

      How do I Filter By Event Information?
      Start by selecting the event you would like to view from the Event dropdown. Next click the Status dropdown arrow option to select either Registered or Not Registered. Once you have selected the filters that you desire, click on Apply Filters.

      How do I Filter by Genealogy Type?
      Start by selecting the event you would like to view from the Event dropdown. Next click the Genealogy Type dropdown arrow. You will now have the option to choose from any of your codes. Select which code you would like to view and then click on Apply Filters.

      How do I filter by which Level a person in my downline is on?
      Start by selecting the event you would like to view from the Event dropdown. Next click the Levels Down dropdown arrow. Once you have selected the level that you desire, click on Apply Filters.
      Updated 2/3/2014

    • What if people in my organization are not receiving my emails?

      If customers and/or distributors in your organization are not receiving your emails in their person email inboxes, please check with them to make sure they are opted in to receiving emails from you. If they are not, messages will only be sent to their Revolution Office and can be found in the Messages section.
      Updated1/21/2015

    • Why is there a cardboard insert sent with each BIG Card?

      A cardboard insert has been included in each envelope to prevent the BIG Cards from bending or folding.
      Updated 2/2/2012

    • How do I “Claim” someone from the Orphan Account?

      If someone you’ve been prospecting accidentally ends up in the Orphan Account, you can send in the Customer/Distributor Move Request form from the Downloads section of the website to have them placed under you.
      Updated 1/23/2015

    • I am a Distributor. How do I cancel my subscription?

      To edit or to cancel your subscription, log into your SendOutCards account, click on the account icon in the upper right hand corner, then click on "Revolution Office.” Click on "Orders" at the top of the page, then “Subscription” on the left hand side. Click on "View/Edit your subscription profile." You can modify your subscription by changing the date it runs, the amount of points you buy, or your payment information. If you would like to cancel the subscription, click the "Cancel Profile" link located below the subscription information, then confirm the cancellation of the subscription by clicking "Yes."
      
Updated 1/19/2015

    • What is the Message All feature in the Event Attendance Tool?

      This is a feature in the Event Attendance tool that allows you to email everyone that has registered for an event in your downline.

      How do I use the Message All feature?

      Select the filters that you would like to view and apply those filters. Once you have applied the filters and can see the results list, you will click on the blank box for the person you would like to send an email to or you may click on the blank box on the red line, which will select all members in that particular search. Click on Message Selected to pull up the email text box, write your message and click Send Mail.
      Updated 2/3/2014

    • Where do I find the Event Attendance Tool?

      You will find this tool by going to the Main Menu of your SendOutCards account, next click on the account icon in the upper right hand corner and then click on the Revolution Office. Once you are in the Revolution Office you will see Events and Next Upcoming Event listed under your profile information on the left hand side of the page.
      Updated 1/19/2015

    • How do I export my contacts?

      To export your contacts, click on the menu options icon in the upper left hand corner, then click "Find A Contact". You can then view all of your contacts by clicking the "List Primary Contact " button, or you can view a specific group by selecting the particular group at the bottom of the page and then clicking the "Find Contact" button. Make sure you have only the contacts you want exported check-marked on the left side of the page and then click the "Export Checked" button.
      Depending on your browser, you will be prompted to either save the file or open it. Opening the file will start Excel and allow you view the file immediately. Saving the file will allow you to open your exported contacts at your convenience.
      Updated 1/19/2015

    • Can I pick up my guests material for the event?

      All event material must be picked up by the person named on the ticket.
      Updated 6/18/2013

    • If I paid for the rights to use a copyrighted image in a card, can I share that on Sendcere so others can use the card?

      The content on Sendcere is entirely user created. Once it is shared on Sendcere, it is available for free use by anyone. As with all SendOutCards cards, creators should be aware of trademark and copyright infringement and only load content they own or have purchased the rights to such as their own personal photos and artwork. If an image was purchased, the license must be open for anyone to use. If you don't know if you own the rights to the image then you shouldn't assume you do. Using an image copied from the internet does not necessarily grant you the rights to use the image. The person who creates the card is responsible for its content.
      Updated 7/28/2014

    • Is the printed confirmation ticket required to check in?

      We recommend that you bring the confirmation ticket(s) to check-in to the event. Having your ticket will reduce your wait time in line to check-in. If you do not bring your ticket(s) to the event, you will need to register onsite with a member of the SendOutCards Event staff and this may delay your entrance.

      What if I didn't bring it?
      If you do not bring your ticket(s) to the event, you will need to register onsite with a member of the SendOutCards Event staff and this may delay your entrance.
      Updated 10/11/2013

    • How much does it cost to create a Video Card?

      Adding a QR Code to your card is included in the cost of the card. There is no additional cost.
      Updated 2/2/2012

    • How do I edit my Revolution Office profile?

      Click on the account icon in the upper right hand corner, click on Revolution Office, click My Profile, and then select Edit My Profile. From here you can change your password, edit your picture, and update your mailing address.
      Updated 1/19/2015

    • What do I do with a QR code?

      Scan the code with a QR reader app on your Smartphone. Using the camera on your phone, simply hover over the code until it is completely visible on your screen. Most QR Readers will automatically take a picture, which will generate a link or take you to your video message. Please note: barcode scanners will not read a QR code. It is recommended to acquire a QR Reader.
      Updated 1/19/2015

    • What is a draft card?

      When in the Card Editor, you have the option to save your card. There will be a button located above the card called "Save Draft." By selecting this option, your card will be stored under "Drafts" in the "My Cards" section located on the left-hand side of the card catalog. Please be advised, after sending a draft it is removed from this section and can only be found in your Card Sent history.
      Updated 7/10/2012

    • How do I set up a subscription?

      You can set up a monthly subscription for your account by following these steps:
      1) Log into SendOutCards
      2) Click the account icon in the upper right hand corner, then click "Buy Points & Expense".
      3) Select the amount of points that you would like to order, and proceed through the check out process. Distributors on a subscription of 100 bonus points or more obtain the best pricing of $0.31 per point.
      Updated 1/22/2015

    • How do I stop my monthly subscription for the paid version of Revolution?

      Please contact SendOutCards’ Support Team via live chat, phone or email and they will be able to take care of this for you.
      Updated 6/27/2012

    • How do I find a card that has been sent?

      To view a card that has been sent, click on the account icon in the upper right hand corner and then click the "My Card History". Choose the start and end dates and click the "Search" button to see the cards that you have scheduled to be sent during this time frame. This is a great option to use if you are unsure the exact date a card was sent, or whom it was sent to. A second way to find a sent card is to click on the menu options on the upper left hand side, make sure the Main Menu toggle is highlighted, then click on "Find a Contact". Enter the person’s first name and click on the "Find Contact" button. Next, scroll down towards the bottom of the page to the "Action Log" section. The date the card was sent will be displayed. You can click on the "View" link to see the actual card that was sent.
      Updated 1/19/2015

    • Is there a way to prevent one person from checking in multiple times?

      Yes. One person will not be allowed by the Eventbrite platform to check-in more than once. Whether the ticket is scanned or they are manually checked in, the system is updated automatically upon checking in.
      Updated 6/18/2013

    • How can I tell if an image is copyrighted?

      Here are some articles on copyrights and the Internet:

      http://lifehacker.com/5992419/the-best-ways-to-be-sure-youre-legally-using-online-photos
      http://digital-law-online.info/lpdi1.0/treatise13.html
      http://www.templetons.com/brad/copymyths.html
      Updated 7/28/2014

    • If I specify a card to be sent as a "Birthday" or "Anniversary" delivery, when will the card be sent?

      Continental 48 states: 7 days in advance
      Hawaii and Alaska: 10 days in advance
      Canada: 12 days in advance
      All other countries: 14 days in advance
      Updated 1/20/2015

    • If I send a card right now, when is it actually printed?

      If you set the fulfill date to "Immediate," the card will be printed in the next production run. We run production once a day starting at 12:00 midnight (MT). This excludes Saturdays, Sundays and government holidays in which the U.S. Postal Service is closed. In the month of December we will run production multiple times each day.
      Updated 1/20/2015

    • What is a Splash Pak?

      A Splash Pak is a bundle of 10 Preferred Customer codes that distributors can purchase for $150. Each Splash Pak includes 10 codes (more than $390 value), and each purchase earns 150 in PCV. Each account comes with 100 bonus points and 2 stamps*. Splash Paks can also be sold to earn Retail Profit directly.

      Example: Buy a Splash Pak for $150, which breaks down to $15 per code. If you sell a Preferred Customer Splash Pak code for $39, you’ll earn $24 in Retail Profit.
      *International pricing available and varies.
      Updated 1/20/2015

    • Can I use the SendOutCards logo?

      We have SendOutCards logos available for personal use. They can be downloaded by clicking on the menu options icon in the top left corner, click the "Company" toggle and then click Downloads. On the Downloads page, select "SendOutCards Logos." All of these logos have been approved for your use. We are not able to provide written permission for use of the logos if a merchant is seeking this. For more information on logos or advertising, you may contact compliance@sendoutcards.com.
      Updated 1/19/2015

    • What if my recipient does not know what a QR Code is or how to use it?

      Every QR Code will have a URL attached below to type into a web browser. In addition, there are instructional elements created specifically for the QR Codes located in the Card Editor.
      Updated 2/2/2012

    • I have a Web site for another business. Can I advertise SendOutCards there?

      Advertising can be approved on other business web sites, provided it is submitted, reviewed and approved through SendOutCards' compliance department. Use of the SendOutCards logo is not permitted on other web sites without approval.
      Updated 2/2/2012

    • Is someone from the SendOutCards staff patrolling to ensure that objectionable material is not posted in Sendcere?

      Yes, and you can help report cards too. There is a flag containing a drop down menu on the bottom right corner once you click on a card. Click the drop down menu and select why you find it objectionable and would like to report the card. These reports will be reviewed and if determined objectionable, the card will be removed from Sendcere.
      Updated 7/28/2014

    • How do I check my commissions?

      To check your commissions, log into your SendOutCards account, click on the account icon in the upper right hand corner, then click on "Revolution Office.” Click on the "Commissions" tab. You can view all of the commission payment amounts by clicking on "Commissions" on the left side of the page. You can also view details of the statements of your commissions by clicking on "View Statement."
      Updated 1/22/2015

    • What is SendOutCards' Privacy Policy?

      Information concerning the contact information of our customers is located in our Privacy Policy document. The Privacy Policy states: "We never sell or rent your information with any other organizations without your express consent, which you may opt-out of at any time. In accordance with the Gramm-Leach-Bliley Act (GLB Act), SendOutCards does not and will not disclose non-public personal information to any third party in compliance with Sections 313.13, 313.14, and 313.15 without the express written permission of the individual involved. SendOutCards does not share or sell publicly available personal information." To view our Privacy Policy, hover your cursor over the "Help" link and then click on the "Site Map." Next, scroll down the alphabetical list under the letter "P."
      Updated 2/2/2012

    • How do I know if I am eligible for bonuses and commissions?

      You alone are responsible to make sure you are qualified for bonuses and commissions each month. Please remind both your Distributors and Customers to review their subscription orders and payment information frequently to make sure their orders are going through and that their credit card information is up to date. We also recommend you regularly check your Distributor Dashboard and/or log into your Revolution Office to make sure you meet the requirements to qualify for bonuses and commissions. 

      Updated 1/22/2015

    • Am I able to use expense for event tickets?

      Convention tickets and lunches are all housed within an event system, Eventbrite. For this reason, a credit card must be used when purchasing tickets or lunches for events.
      Updated 2/11/2013

    • As a SendOutCards Distributor living in Canada, what am I allowed to do as far as advertising?

      Due to Canadian MLM laws and restrictions and the fact that we are not a Canadian company but a U.S. company doing business in Canada, Canadian Distributors are not permitted to do any advertising of any form (print or media) in Canada. Canadian Distributors are not permitted to attend any trade shows or expos of any kind in Canada as a representative of SendOutCards. We fall under a regulation category that requires us to honor certain rules and code of ethics and being a U.S. based company we cannot create a "physical presence" in Canada. Trade shows and retail kiosks or storefronts created by Distributors are considered a "physical presence." This is not the choice of SendOutCards but a condition that the Canadian government has placed on us.
      Updated 2/2/2012

    • What is the difference between points and expense?

      In order to send cards or gifts you will need points and expense. Points are used to purchase cards and gifts and expense is used for postage, shipping/handling, and gift cards.
      Updated 2/2/2012

    • I own another business. Can I package something of mine with a SendOutCards package?

      Distributors may not combine any SendOutCards package with any other existing product or service. SendOutCards Ways to Get Started cannot be advertised or offered to any individual so as to make anyone assume that SendOutCards offers package deals, or has any association with, any other product or service.
      Updated 2/2/2012

    • How do I add images to my card using PicturePlus 2.0?

      Adding an image to your card is very simple. Once you are on the "Personalize It" section of the Card Editor, click on the "Pics" tab on the top left side of the page. This will show you all of the images that you have uploaded to the SendOutCards system. You can also upload more images from here if needed. Once you have selected an image, you just need to click and drag it to the inside of your card.
      Updated 7/10/2012

    • Can I buy time and advertise SendOutCards on television or radio? What about posting videos on Google or YouTube?

      All television and radio spots and videos are considered advertising and must be approved through compliance. A script or list of questions, in the case of a TV interview, must be submitted to compliance for approval and review to ensure that the answers given comply with the guidelines for discussion regarding SendOutCards. If you have not submitted an advertising approval form and do not have an approval number, it is not approved and your advertisement must be discontinued or removed until you obtain approval and are issued an approval number. This includes all videos currently posted on YouTube or Google video.
      Updated 2/2/2012

    • Where do I view my Splash Pak Codes?

      View activated and non-activated codes by logging into your account, then click on the account icon in the upper right corner and select “My Splash Paks.”
      Updated 1/20/2015